Corporate Responsibility at Sonim

Today’s communications tools have revolutionized virtually every facet of modern life: they keep us connected, informed and safe. As manufacturers of ruggedized, mission critical-grade telecommunications solutions for women and men who operate in extreme environments, we’re keenly aware of the unique position our company occupies in this space. Millions of workers put their faith in our solution as their primary communications link. That faith is what drives Sonim and its suppliers to create a positive impact for all of the communities we touch.

Corporate responsibility at Sonim focuses on the environmental, health and safety impacts of our operations, in addition to the well-being of our employees, and those for whom our solutions are crafted.

We recognize that environmental responsibility is integral to producing world-class products. That’s why our suppliers must obtain all required environmental permits for their operations. Additionally, our suppliers must adhere to recognized standards such as the Universal Declaration of Human Rights (UDHR), Social Accountability International (SAI) and the Ethical Trading Initiative (ETI). Materials incorporated into our products are procured in accordance with all applicable laws in the countries they do business in, including laws regarding slavery and human trafficking.

We are aware of the challenges associated with overseeing a global supply chain and our global staff actively manages and oversees our suppliers and vendors to ensure that our corporate responsibility standards are upheld. That’s why we clearly outline our business ethics to all of our work family, and hold each member accountable for complying with our policies against child labor, human trafficking, slavery, inhumane treatment and discrimination.

At Sonim, we invest in our employees – both domestically and abroad. We provide living wages for our employees in India and China, while offering clean, affordable and accessible housing that we run and maintain. We also provide safety and ethics training so that our family abroad remains safe while helping to maintain smooth operation of our foreign plants.

When we designed and launched our first ruggedized handsets in 2011, our industry counterparts had decades of experience to rely on when refining best practices and lessons learned in ethical operations. To the extent possible, we strive to work with our colleagues to develop standard operating procedures and leverage best practices in an effort to improve the safety of our workplace and increase our supply chain efficiencies.

At our home office in San Mateo, we offer a variety of employee benefits, including full Medical benefits; in fact, we cover 100% of based employees. Additionally, our employees receive full Vision, and Dental, along with Long Term Disability, Life Insurance and AD&D, Healthcare and Dependent Care Flexible Spending Accounts. We also offer Paid Time Off and a variety of fitness opportunities.

Sonim has a rich history of giving back to our community. Our employees regularly volunteer in food kitchens, helping prepare meals for those less fortunate in greater San Francisco.

We’re also deeply honored to help serve a key demographic – public safety professionals – who put their lives on the line every day to keep us safe. Throughout the years, Sonim has partnered with public safety departments to offer handsets to agencies at no charge who are in charge of large crowd control operations.

In addition, Sonim has donated to public safety memorial funds to honor those among us who made the ultimate sacrifice for our freedom and safety.

Sonim Takeback and Recycle Program

As a responsible manufacturer of mobile phones and accessories, Sonim understands the importance of better environment and greener tomorrow.

In our effort to ensure a better future and acting responsibly towards the environment, we at Sonim adopt eco-friendly practices in disposing the e-waste generated out of our products.

We believe that saving the environment is a shared responsibility between us and our customers.

We offer take back program that enables our customers to dispose, recycle and re-use our products in eco-friendly manner.

We encourage our customers to join us in this venture to save the environment by participating in our take back program and contribute to clean environment by reusing the resources.

How does the take back program work?

Customers can contact our global support team either via call or email to raise the request for recycling the product. Our support team would ensure to arrange the pick- up from your location. Once picked up, customers can track the shipment via the carrier tracking no.


Contact us at:


USA Toll Free #:

+1 888 858 9460

Canada Toll Free #:

+1 888 218 6999

For other countries contact list :

Visit :


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Operational Hours:

24/5, Monday to Friday


What can be recycled?

Under E-Waste Management, we will accept and recycle all Sonim branded mobile phones, chargers, headphones and other Sonim approved accessories. It is advisable that customer either back up or erase all the data in the mobile phone before depositing them for recycling.

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About the Company

For nearly two decades, Sonim has operated off a vision of building out a truly mission critical communications platform for public safety professionals. To aid in this mission, Sonim is guided by an executive team led by its President and CEO Bob Plaschke, its Chief Technology & Chief Product Officer Dr. Thomas Hornung, Peter Liu, its SVP of operations and General Manager of operations in China, Chuck Becher, its Chief Sales and Marketing Officer, and Joe Hooks, its Chief Administration Officer.

Sonim’s commitment to public safety extends beyond its corporate officers to its Public Safety Advisory Board (PSAB). In 2015, we formed the PSAB with leading public safety professionals to ensure that first responders are equipped with the best communications devices, applications, services, and tools to effectively and efficiently perform their jobs. The PSAB, which consists of highly decorated first responders from all disciplines, including law enforcement, Fire and 9-1-1, works closely with senior executives and Sonim staff to help to foster partnerships among the public safety, government, and private business communities.

Privately held, Sonim Technologies, Inc. is a company with a global reach. Our headquarters are located in San Mateo, California. We also own manufacturing plants in Shenzhen and Beijing, China and a R&D office in Bangalore, India to better serve our customers.