case study one

PHD Construction Construction

 

A MEMBER OF THE FEDERATION OF MASTER BUILDERS, PHD CONSTRUCTION IS A SUCCESSFUL EXAMPLE OF A PREMIUM SMALL/MEDIUM SIZED ENTERPRISE IN THE SERVICE ARENA

 

THE COMPANY

PHD Construction is a Kendal, Cumbria based building contractor with over 25 years of experience in the domestic building sector. 

“Great service is the key to gaining a competitive advantage,” managing director and founder Nick Birchall said. “Whatever the size of the job, we respond to our customers immediately and support the team with the best technology on the market. We use the latest estimating software and have invested in reliable, robust onsite communications.”

 

THE CHALLENGE

“Before I came across Sonim Technologies, I used to go through a mobile phone every six months.” Birchall said. “They just weren’t up to handling the knocks you get on a building site.” 

And the weather up here in Cumbria is the wettest in the UK, so that used to play havoc with my old phones.” PHD Construction needed phones that were durable, reliable, easy to use, and that could also connect to a PC. 

“Sonim has developed a robust product that’s durable while on the construction site and doesn’t look out of place when I leave work.”

 

THE SOLUTION

The Sonim XP3 Quest fulfilled all of the above. “Our equipment is subjected to a lot of physical damage and mobile phones are no exception,” Birchall said. “Sonim has developed a robust product that’s durable while on the construction site and doesn’t look out of place when I leave work. That’s where Sonim mobile phones have made such a difference.”

 

THE BENEFITS

“We now have reliable all-weather communication on all of our construction sites,” Birchall said. “We couldn’t run this business for 24 hours without mobile phones. Now I don’t even have to think about that.”

Overview

Sonim XP3 Quest devices survive being knocked around at construction sites. Read more about how PHD Construction improved onsite productivity.

 

Country

United Kingdom


Customer Profile

PHD Construction is a Kendal based building contractor with over 25 years experience in satisfying customer requirements through offering a quality level of service backed by a committed team of either directly employed or sub contract tradesmen.

Business Situation

As a construction company priding itself in outstanding customer service and support, PHD Construction must have reliable tools of communication at all times. Wherever employees are and whatever they are doing, they need to be able to respond to customers immediately. However, all regular mobile phones did not survive PHD Constructions building sites, and the needed replacements every six months.

Solution

PHD Construction purchased Sonim XP3 Quests to have robust and reliable communication devices that are reliable and robust enough to survive being knocked around at construction sites.

Benefits

Improved productivity and efficiency
Increased customer service and support