Whether you need quick troubleshooting, have questions, or want to explore resources, we’ve got your back. Reach out to our Customer Support Team by email or phone, or access our online support tools for instant assistance.
If you would like to reach a Sonim Customer Experience Center representative with a question about your Sonim device or service, or need to request warranty service for your Sonim device, please email us at support@sonimtech.com (for USA/Canada support) or globalsupport@sonimtech.com or submit the contact support form and one of our team members will be in touch with you shortly.
If your request is urgent and you'd like to talk to someone directly, reach out to our Customer Experience Center at the numbers below.
North America General Phone Support
US & Canada:
1-833-697-6646 (1-833-MY-SONIM)
North America Support Hours:
Monday-Friday, 24 hours a day
Saturday & Sunday, 9am-6pm ET
AT&T Firstnet Support
FirstNet:
1-855-347-7876
FirstNet Support Hours:
Monday-Sunday, 24 hours per day.
Global General Phone Support
Australia:
+61 1800 595 243
Denmark:
+45 8082 0137
Finland:
+358 942 450 406
France:
+33 800 99 3264
Germany:
+49 800 724 5962
Italy:
+39 800 934 135
Netherlands:
+31 85 107 2054
New Zealand:
+64 3 288 7071
Norway:
+46 76 692 72 36
Portugal:
+351 308 800 908
South Africa:
+27 87 550 2324
Spain:
+34 518 89 9376
Sweden:
+46 76 692 7205
UK:
+44 7445 594 517
Device Support Guides
Access user guides, data sheets and quick start guides for your Sonim device.
Return & Refund Policy
If you are not entirely satisfied with your purchase, we’re here to help.
Device Warranties
Get device warranty information or register your device warranty.
Recycling Program
Get information on Sonim’s device recycling program that disposes of old devices in an environmentally friendly, safe and secure way.