1. Customer Support

Sonim Customer Support

email

Drop us an email—we’re ready to help.

If you would like to reach a Sonim Customer Experience Center representative with a question about your Sonim device or service, or need to request warranty service for your Sonim device, please complete the following information and one of our team members will be in touch with you shortly.

Fill out contact form
customer-support

Give us a call—we’re standing by.

If your request is urgent and you'd like to talk to someone directly, reach out to our Customer Experience Center at the numbers below.

General Phone Support

US, Canada & Asia: 
1-833-697-6646 (1-833-MY-SONIM)

Australia:
+61 7 2139 3550 (or 07 2139 3550 within Australia)

New Zealand: 
+64 800 453740 (or 0800 453740 within New Zealand)

Germany: 
+49 8001815707 (or 08001815707 toll free within Germany)

Netherlands: 
+31 8000222213 (or 08000222213 toll free within Netherlands)


AT&T Firstnet Support

FirstNet: 
1-855-347-7876

FirstNet Support Hours: 
Monday-Sunday, 24 hours per day.

online-support

Check out our library of online support resources.

Device Support Guides

Access user guides, data sheets and quick start guides for your Sonim device.

Find your Device

Return & Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Review policy

Recycling Program

Get information on Sonim’s device recycling program that disposes of old devices in an environmentally friendly, safe and secure way.

Read More