1. Our Difference
  2. SonimCare and FirstCare

SonimCare and FirstCare 

We get you up and keep you running with dedicated customer service and support.

Continuous support—from pre-deployment to post-deployment and beyond.

SonimCare is available 24 hours a day Monday through Friday and 9am-6pm EST Saturday and Sunday. FirstCare is available 24/7 for FirstNet customers. 

Pre-Deployment

  • 30-day lead time 
  • Deployment Worksheet outlining needs and scope
  • Define training requirements
  • Engage third-party partners

Deployment Execution

  • Remote or on-site deployment services scaled to operational size and needs
  • Easy to understand one-pager how-to documents
  • Customizable end-user training reduces ongoing training needs 

Post-Deployment

  • Quarterly check-ins
  • Future training needs
  • New product and accessory opportunities
  • SonimCare/FirstCare Professional Services available to help you manage your enterprise

Access the support you need—when and how you need it.

View online support resources

General Phone Support

US, Canada & Asia: 

1-833-697-6646 (1-833-MY-SONIM)

Australia: 

+61 7 2139 3550 (or 07 2139 3550 within Australia)

New Zealand: 

+64 800 453740 (or 0800 453740 within New Zealand)

Germany: 

+49 8001815707 (or 08001815707 toll free within Germany)

Netherlands: 

+31 8000222213 (or 08000222213 toll free within Netherlands)

 

General Support Hours:

Monday-Friday, 24 hours per day.

Saturday & Sunday 9am-6pm (Eastern time).

 

AT&T FirstNet Support

FirstNet: 

1-855-347-7876

FirstNet Support Hours: 

Monday-Sunday, 24 hours per day.