1. Our Difference
  2. SonimCare and FirstCare

SonimCare and FirstCare 

We get you up and keep you running with dedicated customer service and support.

Continuous support—from pre-deployment to post-deployment and beyond.

SonimCare is available 24 hours a day Monday through Friday and 9am-6pm EST Saturday and Sunday. FirstCare is available 24/7 for FirstNet customers. 

Pre-Deployment

  • 30-day lead time 
  • Deployment Worksheet outlining needs and scope
  • Define training requirements
  • Engage third-party partners

Deployment Execution

  • Remote or on-site deployment services scaled to operational size and needs
  • Easy to understand one-pager how-to documents
  • Customizable end-user training reduces ongoing training needs 

Post-Deployment

  • Quarterly check-ins
  • Future training needs
  • New product and accessory opportunities
  • SonimCare/FirstCare Professional Services available to help you manage your enterprise

Access the support you need—when and how you need it.

View online support resources

North America General Phone Support

US & Canada: 
1-833-697-6646 (1-833-MY-SONIM)
 

North America Support Hours:

Monday-Friday, 24 hours a day
Saturday & Sunday, 9am-6pm ET

 

AT&T Firstnet Support

FirstNet: 
1-855-347-7876

FirstNet Support Hours: 
Monday-Sunday, 24 hours per day.

 

Global General Phone Support

 

Australia:
+61 1800 595 243 

Denmark:
+45 8082 0137

Finland:
+358 942 450 406

France:
+33 800 99 3264

Germany: 
+49 800 724 5962

Italy:
+39 800 934 135

Netherlands: 
+31 85 107 2054

New Zealand: 
+64 3 288 7071

Norway:
+46 76 692 72 36

Portugal:
+351 308 800 908

South Africa:
+27 87 550 2324

Spain:
+34 518 89 9376

Sweden:
+46 76 692 7205

UK:
+44 7445 594 517